Terms & Conditions


The present Terms and Conditions of Sale (“Terms and Conditions”) apply to all sales of products made to you (the “Customer”) in the countries listed on this website, operated by Alfa Matrix, 32 Avenue Albert Jonnart, 1200 Brussels (Belgium), telephone number: +32.2.732.14.81, company’s registration number BE-0541266433. This Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site, presupposes the prior consultation and the acceptance by the Customer of the Terms and Conditions.

The protection of the Customer’s personal data is subject to our separate privacy policy which can be found here. In addition, the general use of the Site is subject to Terms of Use.

Withdrawal – Returns

The Customer has the right to inform the supplier of his right to retract the sale, without payment of any fine and without giving a motive, within 14 calendar days from the day following the delivery date of the product or the signing of the services agreement. The Customer’s right of retraction does not exist for personalized and unwrapped items.

If the Customer decides to cancel the sale, the Customer must use the Alfa Matrix contact form and select the subject heading “Order & delivery”. An acknowledgment of receipt will be sent to the Customer. The Customer shall return item days without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to Alfa Matrix. 

Alfa Matrix will reimburse all payments received from the Customer, including, if applicable, the costs of delivery, within fourteen (14) days from the day on which Alfa Matrix is informed of the Customer’s decision to withdraw from the contract. However Alfa Matrix may withhold the reimbursement until Alfa Matrix has received the sealed product back.

Alfa Matrix will carry out the reimbursement using the same means of payment as the Customer used for the initial transaction. Alfa Matrix will not be required to reimburse the supplementary costs, if the Customer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by Alfa Matrix.

Return of non-conforming products

Alfa Matrix will reimburse or exchange any defective, damaged during the transport or non-conforming product. In such case, the Customer will promptly inform Alfa Matrix through its contact form and select the subject heading “Order & delivery”.

Ordering process

The ordering process on the Site consists of following steps:

  • The Customer adds the selected products in the basket;
  • The Customer completes his/her personal details including name and billing address;
  • The Customer confirms the preferred shipping method and provides the delivery address;
  • The Customer confirms the payment method and completes the required payment information;
  • The Customer will be asked to accept the Terms and Conditions;
  • Before the Customer submits the order, he/she will be given the opportunity to review his/her details, the selection and check the total price of the order including the shipping charges. In case the Customer needs to correct/adapt this information, he can simply go back to the relevant section and correct the necessary information.

After submitting the order, Alfa Matrix will send the Customer an e-mail confirming receipt of the order.

Acceptance of orders

To the maximum extent allowed under applicable law, all quotes or proposals are without engagement and without any obligation on Alfa Matrix’s part. Any order made by the Customer via the Site shall always be confirmed by Alfa Matrix by e-mail. The sales agreement is only entered into after Alfa Matrix has confirmed the order placed via e-mail.


The price of the products the Customer orders on the Site is the price that is displayed on the Site at the time the Customer confirms the order as mentioned in the confirmation e-mail sent to the Customer.

For Customers within the European Union, all prices are in Euros, inclusive of VAT and exclusive of forwarding charges.

For Customers outside the European Union all prices are in Euros, VAT included and exclusive of forwarding charges. The Customers should be aware that they may have to pay extra charges upon reception of the parcel. For example, these extra charges could be duties taxes or other official charges payable upon importation.

The tariffs and calculation of the forwarding charges can be consulted at http://alfa-matrix-store.com/shipping-costs. All other applicable taxes, duties, levies or charges arising between the moment of the order of the product and the moment of delivery shall be borne by the Customer.

Invoicing and Payment

Once the sale has been confirmed by Alfa Matrix by e-mail, Alfa Matrix will send the Customer an invoice by e-mail or at the latest upon delivery.

The payment modalities we accept are mentioned on the Site. Payments must be made in Euros and only by using the accepted payment modalities. The bank account of the Customer will be debited from the next working day (or up to 2 to 5 working days depending on the Customer’s bank) following the order.

Delivery, Title and Risk

Deliveries will be made in Normal Delivery and Express Delivery only.
Unless otherwise provided in the email confirmation, the expedition of the product(s) will occur within 2 to 3 working days following the confirmation sent to the Customer for Normal Delivery and within 5 working days for Express Delivery.
The risk of loss, theft and whole or partial destruction of the products will be transferred to the Customer as soon as the product is delivered. The ownership of the products shall not pass to the Customer and full legal and beneficial ownership of the products shall remain with Alfa Matrix unless and until Alfa Matrix has received payment in full for the products, including all secondary costs due such as forwarding charges, interest, charges, expenses and other costs.

Alfa Matrix will use reasonable efforts to deliver the products ordered. The Customer shall be exclusively liable for erroneously communicated delivery addresses. Where an order cannot be delivered on the address indicated by the Customer, Alfa Matrix reserves the right to immediately and automatically terminate the agreement, without prejudice to any other rights and remedies Alfa Matrix may have. In such event, Alfa Matrix will inform the Customer of the termination of the agreement in writing or by e-mail.

Without prejudice to Force Majeure, we apply a maximum delivery time of thirty (30) days – except for pre-orders – as from the day following the day upon which the Customer has sent the relevant order to Alfa Matrix. If the scheduled delivery date has been exceeded due to Alfa Matrix’s fault, the Customer has the right, without judicial intervention and upon simple notice, to cancel the order free of charge, to the extent Alfa Matrix has not yet sent the ordered products to the Customer at that moment. In case of such cancellation, Alfa Matrix will refund the amounts already paid to the Customer within thirty (30) days.

Age requirements

By ordering products on the Site, the Customer declares that he/she is an adult aged 18 or over or that he/she has obtained the explicit consent of his/her parents/legal guardians in case he/she has not yet reached the age of 18.

Liability and Complaints

Alfa Matrix shall not be liable for any indirect damages (including but not limited to loss of time, emotional damage, mental problems, reputational damage, loss of revenue, loss of profit or loss of an opportunity).

All complaints must be notified through our contact form within seven (7) business days as from the delivery of the products. If the complaint is found to be justified, Alfa Matrix’s liability shall be limited to the reparation of or the exchanging of the delivered products.

Both Alfa Matrix’s contractual and tortious liability shall in no event exceed the amount of the relevant order placed on the Site.

Nothing in these Terms and Conditions shall exclude Alfa Matrix’s liability for fraud, willful misconduct, gross negligence, death or physical harm.

Force Majeure

Alfa Matrix shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for Alfa Matrix to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accident or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).

After Sales Support and warranty

For any after sales support and questions the Customer can contact our customer service through our contact form. The products are covered by a legal warranty of conformity.

Archiving of sales history

For your convenience, we will archive your sales history, which you can consult at any time on the Site using your login details.

Applicable law

The Terms and Conditions are governed by, and construed in accordance with, the laws of Belgium, without reference to the conflict of law rules.